Von der zentralen Notdienstnummer zur diensthabenden Praxis
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January 15, 2025
Callers can be blocked
If there is any misuse, individual phone numbers can be blocked. This means that the emergency service can still be reached without being overloaded or disrupted by misuse.
emergency service widget for your website
You can now display the current nearest emergency service with telephone number or even a map with the nearest emergency services simply by entering a code.
January 3, 2025
December 23, 2024
1 to 1 exchange possible
For some time now, you have been able to take over other people's shifts if they have been marked for handover by the practice. Now it is also possible to request fixed swap packages and swap directly after approval. Each swap method can be activated by the administrators.
Fair planning with great acceptance, because Tino24/7 plans around your wishes.
1. Call the central emergency number
Patient owners call the central emergency number. This can be a regional number or the nationwide number 01805 900900. By entering the postcode, tino24/7 can check which practice can be reached most quickly by emergency services. The actual route is checked. An individual announcement from the practice informs the caller about payment methods and more.
2. The caller is connected
The caller is connected. The practice's phone number remains hidden, but the number of the person calling is visible to the practice. This means that the caller can be called back at any time.
If the connection cannot be established, the nearest clinic or a background service can also be called.
3. Automatisch dokumentiert
The call is automatically documented.
This will allow the veterinarian to call you back later.
In the background, emergency service organizers can adjust emergency service times, schedules and phone numbers at any time.
We have no solution to the shortage of skilled workers.
For emergency services, yes:
Fair Planning -
automatic, long-term plannable and with a view to the individual
Example:
Veterinarian Irina plans for the emergency service ring with around 15 doctors. tino24/7 automatically asks by email which days are not suitable for a shift and which days are preferred. Tennis is always on Mondays and Julian and Anna's wedding is on August 20th. This is automatically taken into account. After a deadline, the plan is automatically prepared for Irina to review. After confirmation, the plan is sent to all 15 doctors according to their preferences. We recommend preparing the plan annually for 12 months in advance. The shifts are distributed fairly according to points or hours. A weekend, for example, can be given more weight than a Monday.
Access to emergency services -
reliable online and by phone
Example:
On TA Martin’s website there is a note that outside of office hours the emergency service can be found at tiernotdienst.de .
There is also a telephone announcement that the veterinary emergency service can be reached at the central emergency number.
Once set up, patients are reliably cared for by the emergency service by telephone or on site, even outside opening hours.
Emergency service in every district -
There are 401 districts and independent cities in Germany
Example:
There are 401 districts and independent cities in Germany.
There are around 6,000 small animal practices in Germany with an average of two veterinarians, and there is a service every 30 days. This means that the emergency service is distributed across everyone's shoulders and is bearable for everyone.
Example: Emergency service week 1: 6 a.m. to 2 p.m.;
Emergency service week 2: 2-10 pm;
Emergency service week 3: 10 p.m. - 6 a.m.;
Emergency service week 4: no service
Planning around life
These inputs are taken into account during planning:
Preferred days : These are the days you would like to work. A shift will then be assigned on a preferential basis.
Preferred working days : Smaller practices in particular can only provide emergency services at night on certain days. This will be taken into account when allocating the services.
Special days : Seminars, weddings and other events can be entered as blocked days.
Holidays : No duties will be assigned during the registered holiday periods.
So that life can continue despite emergency service obligations :-)
Top features for your medical facility
Individual layers
For each emergency service ring, define individual shifts for each day as a series or single shift.
online access for participating practices
All practices can swap services, view services and also change the emergency service number in the respective emergency service cockpit.
Automatic reminders by phone and email
Before each shift you will receive a call and/or an email. The time and type is set by the practice.
Intelligent distribution of calls
Direct forwarding without entering a postcode via the emergency service number. Enter the postcode for nationwide numbers to be forwarded to the nearest practice.
Fair distribution of services across many shoulders
In your emergency service ring, services are automatically distributed fairly based on points or hours.
Highest security and availability
Our servers are secured multiple times and are located in Germany.
integration of appointment services
Does your practice work with Petxl.com or Petleo.app? You can integrate them at www.tiernotdienst.de.